Customer Experience Center
Monitor and analyze customer satisfaction and engagement.
CSAT by Loyalty Tier
A breakdown of customer satisfaction scores for each tier.
Package Usage
Usage rates for service packages.
Gold Tier Package
Premium service bundle
Silver Tier Package
Standard service package
Bronze Tier Package
Basic service plan
New Customer Welcome Kit
Introductory offers
Post-Service Feedback
Automated feedback popups can be configured here.
Configuration for smart notifications and feedback forms would appear here.